Information questions

Frequently Asked Questions

How do I place an order?

Browse our categories, add items to your cart, and proceed to checkout. Fill in your delivery details, choose M-Pesa or Cash on Delivery, and confirm your order. You'll receive a confirmation once it's placed.

What payment methods do you accept?

We accept M-Pesa and Cash on Delivery. You can choose your preferred option at checkout.

Can I change or cancel my order after placing it?

Contact us as soon as possible at 0706 218 997. If your order hasn't been dispatched yet, we can usually amend or cancel it. Once it's out for delivery, changes may not be possible.

Do you deliver countrywide?

Yes, we deliver across Kenya. Delivery times and costs vary depending on your location — Nairobi deliveries are typically faster than upcountry deliveries

How long does delivery take?

Within Nairobi, orders are typically delivered within 1–3 business days. Upcountry deliveries usually take 2–5 business days depending on your location. You'll receive updates once your order is dispatched.

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