Return & Refund Policy

Last updated: August 2026

At Inspire Enterprise, we want you to be completely satisfied with your purchase. This policy explains how returns, exchanges, and refunds work when you buy from inspireenterprise.co.ke.

1. Return Window

You may request a return or exchange within 7 days of receiving your order. Requests made after this period will not be accepted unless required by Kenyan consumer protection law.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The product is unused, uninstalled, and in its original condition
  • The product is in its original packaging, with all accessories, manuals, and free items included
  • You have proof of purchase (order number, receipt, or M-Pesa confirmation)

The following items cannot be returned unless they arrive damaged, defective, or not as described:

  • Products that have been installed, used, or show signs of wear
  • Products missing original packaging or accessories
  • Items marked as final sale or clearance, where indicated at the time of purchase

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery. Please include:

  • Your order number
  • A description of the issue
  • Photos or video of the product and packaging, where possible

Once verified, we will arrange a free replacement, repair, or full refund, at your choice, and cover any return delivery costs.

4. How to Request a Return

  1. Contact us at inspireenterpriseke@gmail.com or call 0706 218 997 with your order number and reason for return
  2. Our team will confirm eligibility and provide instructions for returning the item
  3. Once we receive and inspect the returned item, we will notify you of the outcome

5. Refunds

Approved refunds are processed to the original payment method:

  • M-Pesa payments — refunded directly to the M-Pesa number used for payment
  • Cash on Delivery orders — refunded via M-Pesa to a number you provide

Refunds are processed within 7–14 business days of the returned item being received and approved. Delivery charges are non-refundable unless the return is due to our error (wrong, damaged, or defective item).

6. Exchanges

If you’d prefer an exchange instead of a refund, let us know when you make your request. Exchanges are subject to product availability. If the replacement item costs more, we’ll ask you to pay the difference; if it costs less, we’ll refund the difference.

7. Return Shipping Costs

If the return is due to a change of mind, the customer is responsible for return delivery costs. If the return is due to our error (damaged, defective, or incorrect item), Inspire Enterprise covers all return delivery costs.

8. Contact Us

For any questions about this policy or to start a return, reach us at:

Email: inspireenterpriseke@gmail.com
Phone: 0706 218 997
Location: Junction Trade Center, Accra Lane, Nairobi, Kenya